In production
Trusted where a wrong answer costs the most.
More than a hundred organizations run their knowledge on Polly. Government, healthcare, financial services, utilities. Places where roughly right is not good enough, and where one outdated answer becomes a complaint, a claim or a headline.
WWF · read the story
Kärcher · read the story
Avanza · read the story
Youfone · read the story
Where they sit
The uncomfortable truth
AI doesn’t fix broken knowledge. It amplifies it.
Watch what happens to one ordinary question.
A member asks
“Is this treatment covered?”
“Yes, fully covered.”
“Up to 75%, after referral.”
“Only with prior approval.”
Three sources. Three answers. Each one looks official.
“Yes, fully covered.”
High confidence · no source showntimes a day, at the volume of a mid-sized service organization. One of those three answers is right. Nobody knows which one.
So the question is no longer which AI to buy. It is whether your knowledge is ready for one.
The foundation
One source of truth. Living, not stored.
Same question. One answer. Everywhere at once.
The same member asks
“Is this treatment covered?”
Treatment coverage · specialist care
Covered up to 75% of the contracted rate, with a referral from the general practitioner. Prior approval is required above €1,000.
“Up to 75%, after referral.”
“Up to 75%, after referral.”
“Up to 75%, after referral.”
Three channels. One answer. And it says where it came from.
Change it once. Every channel changes with it.
One foundation, every application
Knowledge-driven AI is everywhere.
Each one is only as good as the knowledge behind it. Build that once, and they all run on it.
Self-service & chatbots
Answers on your site, in your app and in messaging, around the clock.
Contact-center agent assist
Suggested answers inside Genesys, Talkdesk, Content Guru, Five9 or another CCaaS.
IT, HR & employee helpdesk
Internal questions resolved on the spot instead of routed as a ticket.
Voicebots & IVR
Spoken answers, where there is no second chance to get it right.
Onboarding & training
New colleagues up to speed in days, on content that has been checked.
And whatever comes next
Every new assistant plugs into the same source. You build it once.
Different surfaces. One source underneath.
Your stack, connected
You run one contact-center platform. Not eight.
So we do not ask you to replace it. Polly sits underneath the tools you already run and feeds every one of them the same validated answer.
Contact center you run one
Agent assist and self-service inside the platform your team already works in, all day, every day.
CRM and workplace
The same answer where the customer record and the conversation already live, so nobody has to switch tabs to be right.
Open by design
Whatever is next on your roadmap connects to exactly the same source, including the tools we have not met yet.
Polly
One validated source, maintained in one place, by the people who own the answer.
Maintained once. Validated once. Delivered everywhere.
Why Polly
Search is not the same thing as truth.
The market split in two and left a gap in the middle. One half governs knowledge but cannot reach your AI. The other half reaches everything but validates nothing.
Legacy knowledge suites
The knowledge module inside the big service platforms.
Governed
AI-ready
Structure and ownership, but heavy, slow and locked inside one ecosystem. The validated source your AI cannot reach.
AI search and RAG copilots
The new layer that indexes every system you own.
Governed
AI-ready
It finds everything, including the outdated and the contradictory, and shows it with the same confidence.
The knowledge foundation both of them should be pointing at.
Governed
AI-ready
Owned, reviewed and validated first. Then delivered to every channel, every agent and every assistant.
Everyone is buying the assistant.Almost nobody has fixed what it reads.
Proof
What it does to the work.
These are teams running Polly in production, in service operations where a wrong answer is expensive. This is what changed for them.
lower contact center volume, right after go-live.
Polly.Help has translated into a 60% reduction in standard queries. This significant reduction occurred immediately after implementation.
Heineken · Consumer Services
Polly.Help has helped us reduce contact volume and increase internal efficiency. Everyone, from new hires to experienced agents, can now find the right answer quickly and consistently.
With Polly.Help and our smart knowledge-enabled interface, we’re providing better, faster support and scaling our impact when it matters most.
With Polly.Help we have made a major leap from document storage to true knowledge management, a vital step towards realising our guest experience strategy.
Every one of them started in the same place.One source, before the assistants.
Our story
Built by people who lived the problem.
Before Polly was a product, we implemented contact-center solutions across Europe. We kept seeing the same thing: outdated knowledge, disconnected systems, answers nobody could find. In 2015 we started building the fix.
Polly is that fix, grown up.
Building it since 2015
Stefan Mackaaij
Chief Executive Officer
Peter Vleugels
Chief Financial Officer
Ron Miedema
Partner Manager
Cees Zwezerijn
Founder & Chief Strategic Officer
Security & compliance
Built for regulated environments.
In healthcare, finance and the public sector a wrong answer is a liability. Polly is built so the foundation itself meets the bar: accuracy, control and data sovereignty by default, in the EU and beyond.
Decisive under the EU AI Act, NIS2 and the GDPR.
The same answer, from the inside.
Access and history on one record, not in a separate tool.
Who may open this SSO and RBAC
Roles come from your identity provider. Revoke there and it is gone here, in the same minute.
What happened to it v14
Every version is kept. You can show a regulator what the answer was on any given day.